Working at POMS Corporation
At POMS Corporation, you will work with the most talented engineers, consultants, and thought leaders to help Life Science companies around the world transform into digital GMP operations. From developer jobs, to consulting & implementation, to quality and support positions — we think outside the box, and view our colleagues as friends.
Business Development Manager
Job Description
Job Title: Business Development Manager
Department: Sales & Marketing
Reports To: Vice President of Sales & Marketing
Location: Remote
Who we are
As an industry-leading provider of world-class MES solutions, POMS is committed to improving the effectiveness, competitiveness, and compliance of regulated manufacturers in the health sciences industries. Based in Herndon, Virginia, we have over 100 systems and more than 25,000 users distributed across 20 countries – making POMS one of the most widely used MES offerings around the globe.
What the position is
We are seeking a highly qualified Business Development Manager role to grow our business. As a team member of the organization, the role entails developing and closing POMS software and services sales to new and existing customers, and providing support and inputs into marketing activities to increase brand visibility and market presence. The position will report to the Vice President of Sales and Marketing.
What you will do
- Work as part of the sales team to achieve POMS business sales objectives
- Lead assigned customer sales pursuits and the activities required to close sales cases
- Leverage CRM and other tools to document tasks and prospect information
- Provide support and inputs to marketing materials, website, and social media
- Learn POMS products to be able to independently give comprehensive product presentations and demonstrations
- Write white papers and success stories
- Support and potentially lead conferences and user group activities
- Act as an Account Manager for specific high profile or strategically key customers and projects
- Stay abreast of the latest developments and trends in the Life Sciences Manufacturing Execution System space (MES for healthcare products industries, with a primary focus on pharmaceutical, bio-pharmaceutical, medical devices, and cell/gene therapy)
Who you are
As our ideal candidate, you have
- Sales Acumen: Strong sales communication and presentation skills (verbal and written), advanced cold calling skills (“getting past the gatekeeper,” quick to establish rapport), ability to lead conversations off-script, comfortable interacting with mature business owners and senior executives, relationship builder (long “sales” cycle)
- Work Ethic: Works proactively, persistently and efficiently with minimal supervision
- Intellectual Curiosity: Able to quickly understand different business models/industries/customers with associated benefits/risks, qualify leads by piecing together high-level qualitative and quantitative information, experiment with new approaches and measure results
- POMS Software Benefits: Background in POMS manufacturing system software and the benefits it provides to customers.
Your experience
- Bachelor’s degree or higher preferred
- Strong English written and verbal communication skills
- Knowledge of CRM systems (Salesforce or other)
- Manufacturing systems domain knowledge
- Ability to work independently with minimal supervision
Company conformance
In the performance of their respective tasks and duties all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct
- Interact professionally with other employees, managers and
- Work effectively as a team contributor on all
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and
The role requires the flexibility to be able to travel up to 40% of the time in non-pandemic times.
MES Project Manager
Job Title: Project Manager
Department: Professional Services
Reports To: Director of Professional Services
Location: Remote
Who we are
As an industry-leading provider of world-class MES solutions, POMS is committed to improving the effectiveness, competitiveness, and compliance of regulated manufacturers in the health sciences industries. Based in Herndon, Virginia, we have over 100 systems and more than 25,000 users distributed across 20 countries – making POMS one of the most widely used MES offerings around the globe.
What the position is
We are seeking a highly qualified Project Manager to support customer implementation projects within our Professional Services organization. At POMS, project management is about more than facilitating a meeting or sending a status report. Project Managers provide visibility and clarity to the customer about the activities and deliverables that are important to the success of the project. They are forward looking, ensuring that resources and tools will be in place when needed. They mitigate problems before they occur. They reduce risk of failure.
What you will do
You are responsible for the commercial and business success of assigned projects. You track and ensure delivery on contractual commitments. You ensure we do not exceed our scope. You look for and remove blockers for the project team. You manage the budget through effective forecasting. You collaborate and communicate with the project team all aspects of the project, including current and upcoming activities.
Specific Roles and Responsibilities:
- Lead Pharmaceutical and Health Sciences projects, including the justification, design, implementation and commissioning activities.
- Keep the customer informed of POMS activities and status. Conduct regular meetings with the customer project team. Keep and distribute meeting minutes to capture action items and key decisions. Create and distribute regular status reports.
- Understand the overall customer schedule and how customer activities and deliverables fit into the POMS schedule. Manage the POMS project schedule.
- Manage the relationship with key stakeholders and keep a pulse on customer satisfaction and customer dynamics. Maintain communication (both formal and informal) with the key customer stakeholders.
- Manage projects to ensure scope is delivered within required performance criteria including budget, schedule, quality and customer satisfaction. Ensure all deliverables are provided on schedule and all committed activities and performed. Negotiate scope disagreements and changes.
- Serve as the primary point of contact for the customer escalations. Leverage the Director of Professional Services for customer escalations when required.
- Guide projects according to the POMS project methodology as well as company procedures and guidelines. Model best practices and behaviors for the project team.
- Be engaged regularly with the project team. Manage the project assignments of Solutions Consultants and other staff for assigned projects. Plan resource needs in collaboration with the Director of Professional Services.
- Collaborate with Sales and Customer Support organizations in developing Statements of Work including effort estimates, scope, deliverables and timelines.
- Collaborate with the Director of Professional Services and Finance to ensure project forecasting and financials are accurately reflected in the corporation’s project accounting systems.
- Mentor POMS Solutions Consultants.
Who you are (the soft skills)
As our ideal candidate, you have
- Commitment to customer satisfaction: you are focused on customer goals and objectives and helping them attain them.
- Strong verbal communication skills: you speak clearly and persuasively in positive or negative situations, you actively listen and ask for clarification, you respond well to questions, and you are comfortable presenting to a group.
- Strong written communication skills: you write clearly and informatively, you can vary your writing style to meet needs, and you are able to present numerical data effectively.
- Strong leadership skills: you lead through a clear set of values, you champion and facilitate change, you inspire others, you demonstrate and encourage adaptability, and you operate best through an inclusive leadership style.
- Strong analytical skills: you can synthesize complex and diverse information, you gather and analyze information skillfully, and you are able to apply intuition and experience to complement the data.
- Strong problem-solving skills: you identify and resolve problems in a timely manner, your decision-making process is data driven, you can develop alternative solutions, you work well in group problem solving situations, and you use reason even when dealing with emotional topics.
- Strong planning skills: you can prioritize and plan work activities, and you can organize and schedule other people and their tasks.
- Strong character: you demonstrate unquestionable integrity in every aspect of your work and interactions with others, you consistently model the behaviors and values established by the company, and you respect diversity of perspective in all interactions.
- A highly collaborative mindset: you build and maintain partnerships with clients and people at all levels of the company, you actively contribute to team and company success, you maintain flexibility and react to change appropriately, and you communicate and share information with candor that builds trust and enhances relationships.
Your experience
- BS or MS degree in a technical field (preferably engineering or computer science)
- 5+ years of work experience, 3+ years of project management experience, and 1+ years of experience with MES applications, preferably in the Pharmaceutical, Biotech or Medical Device industries
- Proven client scope and contract negotiations experience
- Knowledge of Good Manufacturing Practices (GMP’s), Food and Drug Administration (FDA) Guidelines and Good Automated Manufacturing Practice (GAMP)
- PMP certification
- Knowledge of relational databases and SQL a plus
- Programming experience a plus
Willing to travel overnight and internationally up to 25% of normal work quarter (typically 10-25% travel).
Senior Solutions Consultant
Job Title: Senior Solutions Consultant
Department: Professional Services
Reports To: Director of Professional Services
Location: Remote
Who we are
As an industry-leading provider of world-class MES solutions, POMS is committed to improving the effectiveness, competitiveness, and compliance of regulated manufacturers in the health sciences industries. Based in Sterling, Virginia, we have over 100 systems and more than 25,000 users distributed across 20 countries – making POMS one of the most widely used MES offerings around the globe.
What the position is
We are seeking a highly qualified Senior Solutions Consultant to lead our customer implementation projects within our Professional Services organization. This position is a senior position within the organization, responsible for customer satisfaction and project success.
What you will do
As a member of our project team, you will help lead successful customer implementation projects by applying you POMSnet product knowledge and project implementation experience. Your span of responsibility for this position can include multiple domestic and international projects.
Specific Roles and Responsibilities:
- Lead and coordinate all project activities in collaboration with the Project Manager. You may assume the role of Project Manager on smaller projects. Report progress and issues to POMS and customer project managers in a regular and timely manner.
- Lead the discussions with the customer to evaluate requirements and business processes, review functional and technical designs and develop solutions to satisfy requirements. Author design documentation which describes the to-be POMS solution and its fit into the solution landscape.
- Understand the complexities and requirements of customer business applications such as ERP, LIMS and DCS systems. Design interfaces between POMS products and customer business systems. Utilize business application integration products to interface between systems.
- Understand and decompose customer’s manufacturing processes and configure them in POMS products through electronic recipes and work instructions.
- Lead and coordinate the definition, collection, configuration and modeling of customer data for POMS products. Determine the appropriate methods for data loading into the POMS systems. Provide guidance and expertise to POMS and Customer project teams with understanding data requirements and data reporting.
- Lead and coordinate activities for product installation (Installation Verification Manual) and interfaces including design, implementation, testing and documentation.
- Understand and support customer system validation requirements and industry regulations (e.g. FDA regulations, GAMP etc.) for pharmaceutical and regulated industries. Assist in authoring validation and testing documentation to support customer’s validation efforts.
- Develop and maintain detailed functional knowledge of POMS products. Develop a practical and basic working knowledge of relational databases, barcode label software, reporting software and other software products as required.
- Mentor POMS Solutions Consultants.
- Assist in the creation of project plans consisting of deliverables, tasks, work packages, levels of effort, dependencies and schedules.
Who you are (the soft skills)
As our ideal candidate, you have
- Commitment to customer satisfaction: you are focused on customer goals and objectives and helping them attain them.
- Strong verbal communication skills: you speak clearly and persuasively in positive or negative situations, you actively listen and ask for clarification, you respond well to questions, and you are comfortable presenting to a group
- Strong written communication skills: you write clearly and informatively, you can vary your writing style to meet needs, and you are able to present numerical data effectively
- Strong leadership skills: you lead through a clear set of values, you champion and facilitate change, you inspire others, you demonstrate and encourage adaptability, and you operate best through an inclusive leadership style
- Strong analytical skills: you can synthesize complex and diverse information, you gather and analyze information skillfully, and you are able to apply intuition and experience to complement the data
- Strong problem-solving skills: you identify and resolve problems in a timely manner, your decision-making process is data driven, you can develop alternative solutions, you work well in group problem solving situations, and you use reason even when dealing with emotional topics
- Strong planning skills: you can prioritize and plan work activities, you can organize and schedule other people and their tasks
- Strong character: you demonstrate unquestionable integrity in every aspect of your work and interactions with others, you consistently model the behaviors and values established by the company, and you respect diversity of perspective in all interactions
- A highly collaborative mindset: you build and maintain partnerships with clients and people at all levels of the company, you actively contribute to team and company success, you maintain flexibility and react to change appropriately, and you communicate and share information with candor that builds trust and enhances relationships
- Strong understanding in ISA S95 and S88 standards and terminologies
- Strong understanding of FDA validation requirements
- Strong experience with multiple plant floor/Manufacturing Execution Systems (MES) solutions (e.g. Syncade, Rockwell, ProPack Data, Werum PAS-X) and integration with other Level 2, 3 and 4 systems
Your experience
- BS or MS degree in a technical field (preferably engineering or computer science)
- 10+ years of work experience, with 5+ years of experience with MES applications, preferably in the Pharmaceutical, Biotech or Medical Device industries.
- Knowledge of Good Manufacturing Practices (GMP’s), Food and Drug Administration (FDA) Guidelines and Good Automated Manufacturing Practice (GAMP)
- Knowledge of relational databases and SQL
- Programming experience a plus
Willing to travel overnight and internationally up to 70% of normal work quarter (typically 25-50% travel).
Interested? Send us your resume by email with the subject line of the position to:
careers@poms.com
